1. Scope of application
This policy applies to orders placed through www.linemotrade.com and shipped to EU member states.
2. Order processing and delivery time
Order processing time: We will complete the review, packaging and delivery within 5-7 working days after receiving the order (may be delayed during holidays).
Shipping notification: After shipment, you will receive a confirmation email containing the logistics order number and tracking link.
3. Shipping time
Standard shipping: The estimated delivery time is 20-40 calendar days (calculated from the date of shipment).
Actual shipping time may fluctuate due to the following factors:
Customs clearance process in the destination country/region.
Holidays or logistics peak periods (such as Christmas, Black Friday).
Force majeure events (such as extreme weather, strikes).
4. Delivery method and cooperative logistics
The international logistics service providers we currently cooperate with include:
International express (such as DHL, UPS) (optional expedited service, additional fee required)
5. Freight standard
Basic freight: The freight will be calculated according to the weight/volume of the goods (displayed in real time on the settlement page).
6. Customs and taxes
Tariff policy: According to EU regulations, all imported goods must be declared.
Customs clearance assistance: We will provide the necessary commercial invoice and declaration documents, but customs clearance delays are not included in the transportation time commitment.
7. Logistics tracking and inquiry
You can check the status of the package in real time on the following platforms through the logistics order number in the shipping email:
Logistics provider official website (such as DHL official website)
8. Delay or lost item handling
Logistics delay: If the package has not arrived after the estimated delivery time, please contact [email protected] and we will assist in tracking.
Lost package:
If the logistics shows "signed for" but you have not received it, please confirm with the local post office or neighbor first.
Once the loss is confirmed, we will reissue or refund you based on the logistics investigation results.
9. Contact us
If you have any transportation-related questions, please contact customer service through the following methods:
Email: [email protected]