1. Scope of application
This policy applies to consumers who purchase goods on www.linemotrade.com and are located in EU member states.
2. Statutory right of return (14-day unconditional return)
Under EU law, you have the right to return goods within 14 days of receiving them without any reason or liability.
Return period: 14 natural days from the date you sign for the goods.
Refund time: We will complete the refund within 14 days after receiving the returned goods (the goods must be intact).
3. Return process
Step 1: Notify us
Please initiate a return request through the following methods:
Email: [email protected]
Required: order number, product name, reason for return.
Step 2: Return the goods
You need to pay the return shipping fee (unless it is due to product quality problems or we shipped it incorrectly).
Please return the product in its original packaging, unused, and undamaged (including labels and accessories)
It is recommended to use a trackable logistics service (such as DHL, UPS). We are not responsible for products lost during transportation.
Step 3: Refund processing
The refund will be returned to your payment account (such as credit card, PayPal).
If you choose a refund other than the original payment method, you must agree in writing in advance.
4. Refund amount
You will receive the full amount of the product (including standard shipping).
Some fees may be deducted in the following situations:
The value of the product is reduced due to your use or damage.
You choose a delivery method that is higher than the standard shipping fee (only the standard shipping fee will be refunded).
5. Products that are not eligible for unconditional returns
According to EU regulations, the following products are excluded:
Products that have been used or damaged after receipt will not be returned
6. Exchange policy
If you need to exchange products (such as size or color issues), please follow the return process first and then place a new order.
We do not provide direct exchange services for the time being (unless there is a quality problem with the product).
7. Dealing with product quality issues
If the product is defective or does not match the description, you have the right to:
Free return: We will bear the return shipping costs and re-ship.
Partial or full refund: Negotiate based on specific circumstances.
8. Notes
Please keep the return logistics number for tracking.
The returned product must be in its original condition, otherwise it may affect the refund.
9. Contact us
Have questions about the return policy? Please contact:
Email: [email protected]