1. Service Commitment
We are committed to providing EU customers with high-quality products and services. As a professional sportswear supplier, we promise to:
Provide products that meet EU quality standards
Ensure a transparent and fair transaction process
Protect customer privacy and data security
Provide timely and effective customer support
2. Customer Support Service
2.1 Contact Information
Email: [email protected]
Working hours: Monday to Friday 9:00-18:00 CET (except holidays)
2.2 Response Time
Email consultation: initial reply within 24 hours
Order-related issues: response within 12 hours
Complaint handling: solutions are given within 48 hours
3. Product Quality Assurance
All products comply with EU safety standards
Provide a minimum of 2 years of product warranty (except special products)
Provide free repair or replacement service for manufacturing defective products
4. After-sales service
Return and exchange service
(See separate EU return and exchange policy for details)
5. Payment Security
Support multiple secure payment methods:
Credit/debit card (Visa, Mastercard, etc.)
PayPal
Bank transfer
All payment transactions are processed through encrypted channels
Customer's complete payment information is not stored
6. Data protection
(See EU Privacy Policy for details)
7. Language services
Website provides English services
Customer service supports English communication
Other EU official languages can be provided upon request
8. Complaint handling
All complaints will be accepted within 5 working days
Provide a three-level complaint handling mechanism:
Customer service staff directly solves
Customer service supervisor intervenes
Company management makes the final decision
If you are not satisfied with the handling result, you can appeal through the EU ODR platform
9. Policy updates
We reserve the right to update this policy in accordance with changes in EU regulations or business needs. Major changes will be notified to customers by email or website announcement.
10. Contact us
For any service-related issues, please contact us through the following methods:
Email: [email protected]
Website: www.linemotrade.com